Returns & Exchanges

I ordered the wrong size, can I exchange it?

Yes, you can exchange your intimates within 14 days of receiving your order. We also offer store credit. No exchanges on final sale items. Head to our contact page stating your order number, what item you would like to exchange and what you would like to exchange it for. 

Can I cancel an order?

Unfortunately we do not allow order cancellations. Because all intimates are handmade to order specially for you, cancelling can really mess up our production. If you are not sure about the size you have ordered and therefore would like to change this, please send us a message via our contact page stating your order number and what item you would like to exchange and what you would like to exchange it for. All extra shipping costs will be charged to your associated account.

The item I want is sold out 

Sometimes we have some extra stock in the back or have some meters of fabric left. So please send us a message via our contact page stating what item it is you would like and in what size. We might be able to still create one of our handmade pieces specially for you.

Can I return an item I purchased on sale? 

All final sale items cannot be returned or exchanged.