FAQ

All pieces are made to order, therefore please expect your order to be processed within approximately 14 days, then shipped. During holiday and sales period please keep in mind that we are working hard to get your intimates to you as soon as possible. For shipping during Christmas and other seasonal celebrations, please read our processing & shipping page.

My order is stuck in the post

Sometimes post is delayed. Unfortunately, there is not much we can do. If your intimates are being held in one place for more than 5 working days or it has not arrived after 10 working days, send us an email with your order number and we will do our best to get a shipping update from Royal Mail. 

I ordered the wrong size, can I exchange it?

Yes, you can exchange your intimates within 14 days of receiving your order. We also offer store credit. No exchanges on final sale items. Head to our returns policy for more information.

Can I cancel an order?

Unfortunately, we do not allow order cancellations. Because all intimates are handmade to order specially for you, canceling can really mess up our production. If you are not sure about the size you have ordered and therefore would like to change this, please send us a message via our contact page stating your order number and what item you would like to exchange and what you would like to exchange it for. All extra shipping costs will be charged to your associated account.

How do I look after my intimates? 

Please take extra care when washing Isadoreintimates. Because all items are handmade it is best to wash our intimates by hand. Please use lukewarm water and mild soap when washing. Leave our intimates flat or hang to dry. Do don't iron. Do not tumble dry. When dry store your Isadore in our provided lingerie bags for extra protection. We cannot take responsibility for any damaged items due to incorrect use.

What is my size?

If you have difficulties ordering the correct size just send us a message with your measurements (cm or inch) via our contact page or go to our sizing chart page.

Bust: Wrap the measuring tape somewhat loosely around the fullest part of your chest (at nipple level). Round to the nearest whole number.

Band: Measure around and directly under your bust. The measuring tape should be level and very snug. Round to the nearest whole number.

Hips: Measure the circumference of your hips. Make sure the tape is over the largest part of your buttocks.

Waist: Locate your upper hip bone. You can find the proper spot by placing your hands around your waist, squeezing slightly, and then moving your fingers downward until you feel the top curve of your hips. Place a tape measure around your bare stomach just above the upper hip bone.

The item I want is sold out 

Sometimes we have some extra stock in the back or have some meters of fabric left. So please send us a message via our contact page stating what item it is you would like and in what size. We might be able to still create one of our handmade pieces specially for you.

Can I return an item I purchased on sale? 

All final sale items cannot be returned or exchanged.

Will I have to pay international Taxes & Duties? 

Your order may be subject to import duties and taxes, which are leveled once a shipment reaches your country. The amount may vary depending on the country to which the order was shipped too. The best thing to do is contact your customs office for specific amounts and percentages. We are not responsible for any duties/taxes applied to your package. You have sole responsibility for paying additional charges for customs clearance. Also, by law we must declare all items at their full price and cannot alter this amount to decrease international fees. If you end up refusing a shipment, you are still responsible for the original shipping charges, any import fees, duties/taxes that are applied on the package, and the cost of the return package. 

Didnt find what you were looking for? Head to our contact page.